Frequently Asked Questions

Q. How can I track my order?

Once your order has been shipped, we will send you an email with tracking ID. You can then track your order on career’s website.

It takes 24-48 hours for tracking information to update on career’s website.

Q. Can I “CANCEL”, “ADD” or “CHANGE” item?

Yes you can call our customer service within an hour of placing the order if you want to cancel it. Other than that, you cannot “CANCEL”, “ADD” or “CHANGE” items, as orders are processed when you place them so that you can get your item as early as possible. However, you can have a return or exchange as soon as you receive the product.

Q. What is the meaning of “pending”?

It means that we have received your order and it is in review to ensure that we have all the ordered items available at the nearest warehouse to your location. This usually does not take more than a couple of hours. If we have issues concerning the order, we will contact you.

Q. What is the meaning of “processing”?

It means that we have confirmed all the items are obtainable. Now it’s in the process to be shipped to you. As soon as the process is completed, your order will be shipped, and you will be informed with a tracking number by email.

Q. When shall I receive my order?

The estimated shipment time depends upon selected shipment method such as

• USPS Priority Mail (Estimated Delivery 3- 5 Business Days)
• Ground (Estimated Delivery 2- 5 Business Days)
• 3Day Select (Estimated Delivery 1- 3 Business Days)
• 2nd Day Shipment (Estimated Delivery 1 - 2 Business Days)

Note that the time mentioned above is based on estimation only and it might change in case of any circumstances.

Q. Where is your warehouse situated?

Veetrends has got a wide presence with its warehouses situated in around 16 states that includes:

Q. I am worried about security, when ordering on the internet. Is your website safe and secure?

We strictly maintain the security or confidentiality of any kind of information you would be providing us. Our website is SSL secured hence all the information you provide us remains integral and private through encryption. Some of the information especially financial information would be erased from our systems as soon as you are done with placing your orders. For further information please read out our privacy policy here: https://www.veetrends.com/t-privacy.aspx

Q. Are there any restrictions to coupons?

Yes, you can only use one coupon at a time.

Q. Are shipping charges refundable?

Shipping charges are not refundable if you wish to return it for any personal reason that company is not liable of. However, if you have received defected or incorrect item then we would refund all the shipping charges.

Q. How much will shipping charges be for my order?

Your shipping charges depends upon the total weight of your order and location. However basic fare for each type of shipment method is mentioned below:

• USPS Priority Mail - $8.70
• Ground - $9.10
• 3Day Select - $20.00
• 2nd Day Shipment - $30.00

Q. How can I contact you?

You can contact us using this form https://www.veetrends.com/t-contact.aspx. Other than that you can use live chat, email or you can call us at +1 800-457-2269.

Q. Do I need to create an account to shop at your website?

It is not necessary that you need to create an account to place an order. You can place an order as a guest. Creating an account helps you to keep record of your previous orders and get customer only discounts.

Q. What payment options are available?

We accept Visa, MasterCard, American Express, Discover and Paypal.

Q. What should I do if I forget my password?

You can request for a new password through login page where you need to enter your email address and we'll send you a one-time, temporary password.

Q. Do you have a catalog?

No we don’t have any catalogs available.